These terms apply to every tuition programme provided by iChem Academy. By booking a place you accept them on your own behalf and, where the student is under 18, on behalf of that student. Please read them alongside our Privacy Policy.
1. Who we are
iChem Academy provides Chemistry examination performance programmes at GCSE and A-Level. All teaching is delivered by Islam Daoud, a qualified Science teacher. You can contact us at i.daoud@ichemacademy.co.uk.
2. What we provide
A programme is a continuing service, not a set number of lessons. Each programme includes:
- Live online teaching, on the schedule agreed at enrolment
- Lesson notes and revision reports
- Weekly homework and examination question packs
- Marking of submitted work against the live mark scheme
- Progress tracking and fortnightly updates to the parent or guardian
- Support between lessons via the business WhatsApp number
- A written programme document at the start of each term
Group programmes are capped at 5 students. Placement into a group is at our discretion and is based on fit — examination board, grade band, target and commitment. Where a group is not appropriate we will say so and recommend a 1-to-1 programme instead. We do not place a student into a group we do not believe suits them.
3. Consultation and trial lesson
Every enrolment begins with a free consultation. A written programme document follows the call, setting out the diagnosis, the recommended programme and the fee. A free trial lesson of 40 minutes is then offered. No payment details are taken before the trial lesson has taken place.
4. Fees
Fees are charged as a single monthly programme fee covering everything listed in clause 2. They are not a per-lesson charge and are not calculated by the hour.
| Programme | Contact time | Monthly fee |
|---|---|---|
| Group Mastery — GCSE | 2 hours weekly | £260 |
| Group Mastery — A-Level | 2 hours weekly | £300 |
| VIP 1-to-1 — GCSE | 1 hour weekly | £300 |
| VIP 1-to-1 — A-Level | 1 hour weekly | £325 |
| VIP 1-to-1 — A-Level | 2 hours weekly | £560 |
Fees are payable in 12 equal monthly instalments by Direct Debit, on the same date each month, and are not discounted. Students who were quoted a rate on or before 28 August 2026 retain that rate for the duration of their programme.
Where a payment fails, we will tell you and ask you to settle it within 7 days. We may suspend teaching while a fee remains unpaid.
5. Scheduling, holidays and missed lessons
Lessons run every week of the year, including half terms and school holidays. There are no scheduled breaks.
- If a week does not work for your family, tell us in advance and that session is credited. You may take up to 2 credited breaks per term.
- Beyond 2 per term, a missed session is payable whether or not it is attended.
- If we cancel a session for any reason, it is rescheduled or credited in full.
- Group session times are fixed at enrolment. 1-to-1 times may be rearranged by agreement.
6. Ending a programme
You may end a programme by giving one calendar month's written notice to i.daoud@ichemacademy.co.uk. Teaching continues and the fee remains payable during the notice period. Please also cancel your Direct Debit mandate with your bank once the final payment has been taken.
We may end a programme, with notice and a pro-rata refund of any fee paid for teaching not yet delivered, where a student is persistently absent, where homework is persistently not attempted, where conduct makes a group unworkable, or where fees remain unpaid.
7. Your right to cancel
Where you enrol at a distance, you have 14 days from the day you enrol to cancel and receive a full refund. If you ask us to begin teaching within that period, you agree we may start, and we may charge for the teaching already delivered if you then cancel.
8. The two-grade guarantee
The guarantee: follow the programme fully and jump two grades within 12 weeks, or receive 4 extra lessons free.
"Following the programme fully" means all of the following, across the 12-week period:
- Attending every scheduled session, other than sessions credited under clause 5
- Completing and submitting every set piece of homework by the deadline given
- Completing the independent study set alongside lessons
- Sitting the entry diagnostic at the start and the review assessment at the 12-week point
The starting grade is the grade recorded on the entry diagnostic. The closing grade is the grade achieved on the review assessment. Both are marked against the live mark scheme for the student's specification.
Where the conditions above are met and two grades are not achieved, we will provide 4 additional lessons at no charge. The guarantee entitles you to those additional lessons and does not entitle you to a refund of fees paid.
Tuition is a service, not a sale of results. Outside the specific commitment set out in this clause, we do not guarantee any particular examination outcome, and results depend on factors outside our control including the student's own effort, school provision and examination conditions.
9. Safeguarding and conduct
- All teaching is delivered by Islam Daoud, who holds a current enhanced DBS certificate. We do not use associate or subcontracted tutors. Should that ever change, any tutor teaching iChem Academy students will hold an enhanced DBS certificate without exception.
- A parent or guardian may sit in on any session, at any time, without giving notice.
- Lessons take place on Google Meet. All correspondence uses the business email address and business WhatsApp number, never a personal account.
- Communication about a student under 18 is conducted with a parent or guardian, who is asked to be contactable during lesson times.
- Any safeguarding concern is acted upon and, where appropriate, referred to the relevant local authority or the police, in line with statutory guidance. Where it is safe and appropriate to do so, we will inform you.
- We ask that students attend on time, with a working camera and microphone, in a setting suitable for a lesson.
10. Materials and intellectual property
Lesson notes, question packs, programme documents, the iChem 3-Step Exam Thinking System™ and all other materials remain the property of iChem Academy. They are provided for the personal use of the enrolled student and must not be shared, resold, published or used to teach others.
Lessons are not recorded by us. Students and parents may not record, photograph or stream a session without our prior written permission.
11. Liability
Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total liability in connection with a programme is limited to the fees you have paid in the 12 months before the claim arose. We are not liable for losses that were not foreseeable when you enrolled.
We are not liable for failure to deliver a session caused by events outside our reasonable control. Where that happens the session is rescheduled or credited.
12. Data protection
We handle personal data as described in our Privacy Policy. Programme records — attendance, homework, assessment results and progress notes — are kept for as long as a student is enrolled and for a reasonable period afterwards.
13. Changes to these terms
We may update these terms. Where a change materially affects an enrolled student we will give at least one month's notice by email, and you may end the programme under clause 6 if you do not accept it.
14. Complaints and governing law
If something is wrong, email i.daoud@ichemacademy.co.uk and we will respond within 7 days. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
iChem Academy is a sole trader business operated by Islam Daoud.